Service Excellence at UHealth

The staff at University of Miami Health System want to make sure patients receive the best possible care.

Thanks to our affiliation with the Miller School of Medicine, UHealth’s patients have access to leading physicians, world-class facilities, and the latest advances in medical knowledge.

Excellent service is an important part of a patient’s experience too. UHealth is continually seeking new ways to improve service and ensure a positive experience for all patients.

Office of Service Excellence

UHealth has an Office of Service Excellence, whose staff help:

• Develop and implement service standards across all areas
• Ensure that these service standards are being met
• Assist patients and staff with any service-related issues

Service Ambassador Program

UHealth’s Office of Service Excellence also has a Service Ambassador Program, with at least one ambassador representing each clinic setting and business unit.

The goal of each ambassador is to ensure that all patients receive the best service along with the excellent medical care provided every day by UHealth’s physicians, nurses, and other health care professionals.

University of Miami Hospital Patient Relations

University of Miami Hospital has a Patient Relations department to assist patients and/or their families with any questions or concerns before, during or after their visits and treatment.