Service Excellence at UHealth

The staff at University of Miami Health System want to make sure patients receive the best possible care.

Thanks to our affiliation with the Miller School of Medicine, UHealth’s patients have access to leading physicians, world-class facilities, and the latest advances in medical knowledge.

Excellent service is an important part of a patient’s experience too. UHealth is continually seeking new ways to improve service and ensure a positive experience for all patients.

University of Miami Hospital Patient Relations

University of Miami Hospital has a Patient Relations department to assist patients and/or their families with any questions or concerns before, during or after their visits and treatment.

International Patients

UHealth International's multi-lingual medical and administrative staff is sensitive to the cross-cultural needs of the international patient. Every patient is assigned a personal concierge coordinator whose primary responsibility is to facilitate every detail of the visit, including:

• Coordination of care with all specialties and hospitals
• Financial clearance for self-pay and insured patients

Logistic services:

• Assistance with visa letters
• Transportation to and from UHealth campus
• Hotel and rental car discounts
• Multilingual staff
• Support for accompanying family members